Frequently Asked Questions
Everything you need to know about upgrading your living space with APEX Supply Co.
What is the standard shipping timeframe for large furniture items?
Most large furniture and home fixtures are processed within 2-3 business days and delivered via our specialized freight partners within 7-14 business days depending on your location.
Do you offer professional installation services?
While we do not provide direct installation, we partner with a network of certified contractors. Please contact our support team to see if there are recommended installers in your zip code.
What is your return policy for home decor and hardware?
We offer a 30-day return window for most items in their original packaging. Please note that custom-cut materials or assembled furniture may be subject to a restocking fee.
Are your products covered by a warranty?
Yes, all APEX Supply Co. products come with a minimum 1-year limited manufacturer's warranty covering defects in materials and workmanship under normal residential use.
Can I request material samples before making a large purchase?
Absolutely. We offer swatch kits for our upholstery and finish samples for our cabinetry to ensure the textures and colors match your home's aesthetic perfectly.
Do you provide trade discounts for interior designers and contractors?
We offer an exclusive Trade Program for industry professionals. Approved members receive tiered pricing, dedicated account management, and early access to new collections.